What to do in case of an accident

  • Move the vehicle out of the traveled roadway, if it is clear, safe and legal. (In some states it is against the law to move the vehicle from the place where the accident occurred. Check the ordinance in your area.)
  • Turn off the ignitions of the cars involved.
  • Check for injuries. Life and health are more important than damage to vehicles.
  • Make note of specific damages to all vehicles involved.
  • Write down the names, addresses and license numbers of persons involved in the accident. Also, write a description of the other vehicles, license plate numbers and state.
  • Exchange insurance company information. DO NOT discuss “fault” or make statements about the accident to anyone but the police.
  • Make a quick diagram of where the vehicle occupants were seated and indicate the vehicles’ direction of travel and lane. Also note the date, time and weather conditions.
  • Call the police, even if the accident is minor.
  • Get Police report number
  • Write down names and addresses of anyone who may have witnessed the accident. This can prevent disagreement concerning how the accident actually happened.
  • Call Our Collision Center to set up an estimate and arrange towing and rental car if needed. 1-877-334-9692

DO’S & DONT’S

DO

  • Write down details about the accident, the location, and circumstances such as weather conditions and visibility.
  • Call the police, even if the accident is minor.
  • Notify your insurance agent about the accident immediately.

DON’T

  • Sign any document unless it is for the police or your insurance agent.
  • Accept an offer of cash or any other settlement.
  • Offer to pay any damages.
  • Administer first aid unless licensed to do so.
  • Disavow injury to yourself or your passengers.
  • Admit guilt.

Please remember to be calm, courteous and consistent in your version of the accident and to call your auto insurance company or agent as soon as is practical.

Auto accidents are unexpected and stressful. Even the most careful drivers may be involved. If you are in an accident, stay calm, follow the steps listed above and call the AW Collision Center location nearest you. We’ll help alleviate some of the stress that goes along with being in an auto accident and we’ll work with your insurance company and repair your vehicle the right way…the first time, on time, every time.