Diane went over a high curb right in front of our Redlands home and the left side of the front bumper of our 2017 Cadillac XTS ripped slightly away. Even though we could almost put the bumper back in its designated slots, it soon became evident that the bumper would flare out again even more at high freeway speeds–especially in windy conditions. So I showed the damaged bumper to the service tech at Cadillac of Las Vegas, and he referred me to AW Collision, alerting me that repairs would probably cost over $2,000, because I likely needed a new front bumper.
I quickly drove the vehicle to AW Collision, and was informed that if a new bumper was ordered, it would have to be repainted, because Cadillac bumpers just come in basic black color. With a three-part painting process needed to blend in new paint with the car’s existing unusual deep amethyst metallic color, this sounded like a nightmare to me.
But not to worry! The exterior bumper sustained no visible damage–not even cosmetic. Only an out of sight fastener had been ripped,. And after a physical inspection estimator Theresa told me that a skilled technician on staff could repair the existing bumper with plastic soldering, and the car would look like new. She was friendly and professional, and I was ultimately given a very reasonable written estimate for recommended repairs that totaled just under $500.
I scheduled an appointment for service, left the car for just 2-1/2 days, and when I picked it up it had been washed with care and indeed looked just like new. Since then, the repaired bumper has firmly held together in all kinds of driving conditions. Based on this experience, if I need any future body work performed on this vehicle, I will not hesitate to trust those repairs to AW Collision.