At AWCollision we are proud of the high standards we hold towards Service, Quality Work and most of all our Auto Body Repair Warranty. When you take your vehicle to any AW Collision Auto Body Repair location you are receiving the best possible repair and warranty to back it up. AW Collision has an excellent reputation we give every customer a written warranty to protect them.
AW Collision provides this lifetime warranty on all repairs relating to the current loss. It will apply to all items originally estimated — for as long as you own the vehicle. This warranty shall cover defects occurring under normal conditions. AW Collision warrants its paint for the life of the vehicle against: cracking, checking, loss of gloss caused by hazing, chalking or fading, peeling and blistering caused by moisture, provided the refinishing is done over original undamaged factory finishes or over original equipment manufacturer replacement parts. AW Collision reserves the right to correct any problems found with the repair, before paying to correct or replace any items found to be inferior in quality or workmanship. AW Collision will pay to correct or replace any item found to be inferior in quality or workmanship at no cost to you, our valued customer. Also, we will assist you in handling the claims of other manufacturer’s products installed by AW Collision. Specific additional stipulations pertain to the following four parts written warranty hereafter:
- Metal Work: AW Collision provides a lifetime Written Warranty against defective workmanship to include welding and the application of materials utilized in making collision repairs against cracking, flaking, or deterioration. This shop will, at its sole option, repair and re-paint any metalwork warranted.
- Painting, Stripes, and Decals: AW Collision offers a Lifetime Written Warranty on painting-related priming and paint work against solvent blistering, peeling, hazing, flaking, and cracking, and a Lifetime Warranty on the application and adhesion of decorative stripes and decals, excluding defects which are caused by extreme environmental conditions to which the vehicle may be exposed. This shop will at its sole discretion, re-prime, re-stripe, or re-decal the specific section or sections of the vehicle warranted hereby. Paint warranty is valid only when applied over original factory finishes that are free of factory defects.
- Parts: AW Collision guarantees that parts or materials used by us are of top quality. Those parts or materials are subject to the guarantee of that supplier. We will assist in handling any claim under the supplier’s guarantee. We guarantee that used parts or parts other than original equipment manufactured parts were not used without authorization from you as noted on your repair order.
- Mechanical Repairs: AW Collision provides a Lifetime Written Warranty on all mechanical repairs pertaining directly to original collision damage, excluding suspension, air conditioning, or other electrical assemblies or components. This shop will, as its sole option, re-repair any mechanical assembly or component warranted hereby. Specifically excluded are incidental costs, such as towing fees, car rental charges, travel expense, or assemblies and components which are not specifically covered by this written warranty, nor are consequential damages such as damage to other assemblies and components resulting from a defective part of installation of such part installed or repaired during the repair included in this warranty. This written warranty shall not be varied, supplemented, qualified, or interpreted by any prior course of dealings.
This warranty guarantees the work performed by AW Collision so long as said vehicle remains under the present ownership, items on the repair order such as, Sublet Work, or Sublet Labor, are subject to the guarantee of those suppliers. We guarantee that the parts used were manufactured by your original equipment manufacturer unless you were otherwise notified, and so noted on your repair order. Should any questions arise concerning this warranty, AW Collision will need to be informed of the nature of the problem, so it may be corrected. In the event of a claim this warranty must be presented with a copy of the corresponding repair order. No warranty work will be performed prior to a review by our management team. This warranty shall only apply if the defects occurred under normal driving conditions and not where any vehicle has been subjected to accidents, negligence, abuse, or misuse. Specifically excluded from this limited warranty are incidental costs, such as towing fees, car rental charges, travel expenses, rust through metal scratches, gravel or rock chips to paint, or assemblies and components which are not specifically covered by this written warranty, nor are consequential damages such as damage to other assemblies and components resulting from a defective part or installation of such part installed or repaired during the repair included in this written warranty. Other exclusions include: sublet work as listed on the repair order, tires, batteries, mechanical parts, wiper blades, oils, and air conditioning; however, these items may be covered by the respected manufacturer’s warranties. AW Collision shall not be responsible for loss of use, loss of time, inconvenience, towing, rental, lodging or loss of business, or any other incidental or consequential damages.
This Written Warranty shall be null and void if the repair is altered, adjusted, or tampered with by any person not authorized by AW Collision. This warranty is not transferable.